FAQs

Country dining room with female western artwork

Ethereaart · Hand-Painted Art

Frequently Asked Questions

Clear answers about our hand-painted artworks, custom orders, shipping, returns, and support.

Need help choosing or tracking an order?

Our team can guide you on artwork selection, custom requests, and order questions.

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Art & Quality

01
Are Ethereaart paintings hand-painted or printed?

Every Ethereaart artwork is 100% hand-painted by skilled artists. We do not sell printed reproductions, posters, or mass-produced artwork.

Each piece is individually created with authentic brushwork, layered texture, and artistic details.

What materials do you use?

Our paintings use premium oil or acrylic paints on high-quality moisture-resistant linen canvas, chosen for rich color, visible texture, and lasting beauty.

Will my painting look exactly like the website image?

Because every painting is handmade, slight variations in brushstrokes, texture, and color are natural — and part of owning original art.

Your artwork keeps the same subject, composition, and style shown online, with the unique character of hand-painted craftsmanship.

Is every Ethereaart painting unique?

Yes. Even when two paintings follow the same design, no two hand-painted works are identical. Subtle differences in texture and brushwork make each piece one of a kind.

Creation & Approval

02
How long does it take to create my artwork?

Most paintings take about 3–7 business days, depending on size and complexity.

Custom, oversized, or heavily textured pieces may need more time. We will update you if your order needs longer.
Will I receive a preview before shipping?

Yes. Once completed, we send high-resolution photos and videos for your review. We only ship after you confirm.

Can I request changes before shipping?

Yes. If you would like reasonable adjustments after reviewing the finished artwork, tell us and our artists will refine it before shipment whenever possible.

Customization

03
Do you offer custom paintings?

Yes — including adjustments to size, colors, composition, and personalized details. Share your concept or wall needs and we will help shape the piece.

Can I modify my order after placing it?

Yes. Contact us as early as possible for changes to size, frame, address, or other details. We will help before production or shipping whenever we can.

How should I submit a custom request?

Reach us via the Contact Us page with your ideas, size, colors, reference images, or notes. Our team will guide the next steps.

Size & Frame

04
How do I choose the right size for my wall?

It depends on wall size, furniture, and the impact you want. Larger walls often look best with oversized pieces that create a gallery-like focal point.

What frame options are available?

Options include:

  • Gold Frame
  • Silver Frame
  • Black Frame
  • White Frame
  • Wood Frame
  • Frameless Canvas
  • Rolled Canvas
Will framed paintings arrive ready to hang?

Yes. Framed options arrive professionally stretched and framed, ready to display.

Can Ethereaart help me choose the best option?

Absolutely. Message us on the Contact Us page with your wall and interior style — we are happy to advise.

Shipping & Delivery

05
How long will it take to receive my artwork?

Total time ≈ creation + shipping

Creation3–7business days
Shipping4–8business days
Total estimate7–15business days
Custom or oversized pieces may take longer; we will keep you updated.
Do you offer free shipping and cover taxes?

Yes. Ethereaart provides free worldwide shipping, and applicable taxes and duties are covered.

How is my painting protected during shipping?

Every piece is packed with professional art-grade materials to protect canvas, texture, and frame in transit.

What if my artwork arrives damaged?

Contact us with photos or video. Solutions may include a free remake and reshipment, a refund, or another option that fits the case.

Will I receive tracking information?

Yes. Once shipped, we send tracking so you can follow your artwork’s journey.

Returns & Support

06
What is your return policy?

If the artwork does not meet your expectations, contact us within 30 days after delivery. We can help with a replacement or refund based on your situation. Custom pieces may have different eligibility depending on the request and production status.

How long does a refund take?

After approval, refunds usually appear within 5–7 business days, depending on your bank or payment provider.

What payment methods do you accept?

Secure options include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, UnionPay, and other major international methods.

How can I contact Ethereaart?

Contact: Contact Us page
Phone: +852 9353 0491
Hours: Daily 9:00 AM – 6:00 PM (HKT)

Where is Ethereaart located?

Ethereaart Gallery
Hat Trick Digital Marketing Limited
Room 18, 2/F, TUSPark, 118 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

Please contact us before sending any return so we can share the correct return instructions.

Still have questions?

We are here for artwork questions, order support, shipping updates, and returns.

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  • Original Hand-Painted Art

  • Free & Fast Delivery

  • 30-Day Risk-Free Return

  • Safe & Secure Payments